FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Can I return my socks if I want to?
Ordered the wrong size or colour? You can return your product to us unused and in its original packaging and we will exchange it. Due to health and hygiene considerations other returns will not be considered
How long does shipping take?
Shipping takes beween 2 to 5 working days
Can I collect my socks instore?
If you prefer to see our socks in person please visit one of our STOCKISTS a list and map of which can be found on the stockist page of our website.
Where does Cape Mohair Ship to?
We ship throughout South Africa.
Orders
Below are some of are common questions about orders
Do I have to pay for delivery of my order?
Regional and local delivery in South Africa is free for all orders over R500. For outlying areas you will receive a delivery quote on checkout.
How do I pay for my order?
PayFast is a safe paygate which allows you to pay by credit card, Apple Pay or instant EFT. Payment options are available at checkout.
Is your sizing UK or European?
Our sizing is standard UK sizing.
Products
Below are some common questions about our products
Why is MOHAIR more beneficial?
Due to the capillary nature of the fibre, mohair has natural wickability.
Mohair socks absorb moisture quickly and wick perspiration away from the foot, keeping it dry, comfortable and fresh.
Mohair fibre acts as a natural insulator, keeping your foot cool and comfortable in hot temperatures, and warm and snug in cold conditions.
Mohair has little tendency to shrink during washing which is largely attributable to its smooth and unpronounced scale structure.
Mohair is claimed to be the world's most durable animal fibre because it is pliable rather than solid and can be bent and twisted without damage.
Mohair is extremely elastic and can be stretched to 30% of its normal length and still spring back into shape. Because of this resilience these socks resists wrinkling, stretching out of shape and sagging during wear.
The smooth fibre structure prevents the build up of bacteria, and together with the natural wickability, allows your foot to breath and remain odour free.
How do I care for my product?
Washing instructions are included for each item on the packaging. You can always refer to your style on the website where we provide care instructions for each product.
What activities are your socks suitable for?
We have a wide range of socks to suit your every need. Browse by category to find your perfect match.